1 1. Introduction
We take the security of your data seriously. This Privacy Policy helps you understand what data we collect, why we collect it, and what we do with it when you interact with our CCTV surveillance applications, analytics platforms, and services.
2 2. Information We Collect
We may collect and process the following categories of information:
- Personal Data: Name, email address, contact details, organization, and login credentials used to access our platforms.
- Behavioral & Biometric Insights: Dynamic, non-identifiable analysis gathered via AI cameras, such as age group estimations, gender classification, emotional mood indicators, and space dwell times.
- Usage Data: Application interactions, diagnostic logs, IP addresses, browser specifications, and hardware device identifiers.
- Surveillance Footage: CCTV video feeds and camera snapshots processed locally or securely streamed for security monitoring, visitor analytics, and threat alerts.
3 3. How We Use Your Data
We utilize the collected information for the following purposes:
- To deliver, maintain, and enhance the capabilities of our software.
- To generate real-time security alerts (e.g., intruder detection, weapon detection, safety compliance notifications).
- To optimize and improve our machine learning models and computer vision pipelines.
- To provide customer support and troubleshoot system performance.
- To comply with regulatory standards and legal duties.
4 4. Data Sharing and Disclosure
We do not sell, rent, or trade your data to third parties. We may disclose data under these limited scenarios:
- Service Providers: With vetted partners who perform essential infrastructure, notification, or hosting services on our behalf.
- Legal Mandates: To comply with court orders, regulatory queries, or governmental investigations where required by applicable laws.
- Operational Support: Among internal engineering and analysis teams strictly for maintenance and service optimization.
5 5. Data Storage and Security
We apply robust administrative, physical, and technical safeguards (including SSL encryption and secure firewalls) to protect your data. Depending on your specific subscription and setup, video and analytics data may be processed locally on edge nodes (on-premises) or stored on encrypted cloud instances.
6 6. AI and Facial Recognition
Our intelligent computer vision algorithms analyze video streams for analytical purposes. We prioritize privacy by utilizing aggregated, non-identifying metrics for customer insights (e.g. mood and age ranges). Facial details are only matched locally against database profiles when explicitly set up and authorized by the client for specific security use cases (such as authorized staff tracking or visitor white-listing).
7 7. Cookies and Tracking
Our dashboards use essential session cookies and storage tokens to maintain user logins, preferences, and security permissions. You can configure your browser to reject cookies, though doing so might disable certain portal features.